Indigo is a Canadian retail company for book lovers. They're focused on putting the customer first, but like any fast-growing company, Indigo was experiencing pains that made it difficult for them to proactively address issues before customers reported them. That's when they turned to Ada.
After partnering with Ada and Convey, Indigo saw:
14% reduction in orders with customer service requests—translating into a better customer experience and tens of thousands of dollars in Customer Service cost savings every month
$150K saved with automated chatbot integrations
120K potential delivery delays proactively re-routed during the holiday season
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Hundreds of industry leaders automate with Ada
reduction in orders with customer service requests
saved with automated chatbot integrations
potential delivery delays proactively re-routed during the holiday season
Indigo saved $150,000 with automated chatbot integrations, how much will you save?