Since launching in 2017, the Moka app has been downloaded 750k times, with thousands of 5-star reviews, and has helped its customers invest responsibly, reduce expenses, and accelerate debt repayment. To keep up with the rapid growth, this young company needed to scale its customer support and engaged Ada.
In collaboration together, Ada was able to do the following with Moka:
Have 41% of inbound queries contained by the bot
Increase engagement by 75%
Recognize 95% of queries
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