Since launching in 2017, the Moka app has been downloaded 750k times, with thousands of 5-star reviews, and has helped its customers invest responsibly, reduce expenses, and accelerate debt repayment. To keep up with the rapid growth, this young company needed to scale its customer support and engaged Ada.
In collaboration together, Ada was able to do the following with Moka:
Have 41% of inbound queries contained by the bot
Increase engagement by 75%
Recognize 95% of queries
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"Ada has freed some precious hours of our agents' time, who can now focus on more complex cases and deliver the best support experience possible to our users.”
Cloe Tetreault - Head of Customer Success at Moka
How Moka achieved a 41% containment rate resulting in an ROI of $80K