In this era of high anxiety, customers are peppering their favorite brands with questions more than ever.
Customers are both anxious and impatient. A positive customer engagement is now defined by the empathy and respect the brand shows for the customer through their use of technology to serve answers to common questions quickly.
What does this mean for the customers and brands? Download our article to learn more.
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"63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance."