Opening Remarks From Ruth

Learn from Ruth Zive, SVP Marketing at Ada as she kicks off the CX bootcamp with an overview of the six CX lessons learned from Black Friday and Cyber Monday 2020

See Ada in Action

See why the world's best brands are choosing to automate with Ada with a demo by Ada's own Yogi Bhatnagar

Leverage Automation to Help Customers Help Themselves

Learn from Eugene Paul Villanueva, Customer Support Team Leader, at Furbo, Tucker Kuehnle, Senior Account Executive at Zendesk and Mike Mathison, Partner Manager at Ada as they discuss how Furbo has benefited from implementing an automated customer service model.

Scaling Up and Down During the Holidays

For customers, Black Friday and Cyber Monday are just a weekend. But for retail and ecommerce brands, it’s a months-long ordeal with many moving parts. Join us in conversation with Justin Michaud, Sr Customer Support Manager at Tile, and learn how he is setting his team up for success for what will no doubt be the busiest holiday season yet.

Prioritize Chat Over Other Brand Interactions

Phone and email support are annoying experiences for both agents and customers. Customers want immediate answers in this day and age. Join Erin Brusseau from Raise to learn how Raise is prioritizing chat over other interaction channels, like email and phone, and see how Raise's CX strategy evolved from just support to include marketing and sales.

Are you missing out on proactive CX to generate revenue?

Proactive messaging is an extremely effective way to engage with your customers. But most conversations are impersonal and don't come at the right time.

Create More Meaningful Brand Interactions with Hyper Personalization

Personalized CX has gone from nice-to-have to a customer expectation. Join Gabe Larsen, VP of Marketing at Kustomer, and Alex Boggie, Senior Manager Strategic Partnerships at Ada, to see how best-in class brands make customers feel valued through hyper-personalization.

The Power of Being a Conversational Business

CX no longer just exists just on your website. Join Ari Klein, Messaging Partnerships Manager, to learn how Facebook continually adapts to communicate with customers in their preferred way, creating strong and lasting CX relationships.