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Go automation-first with Ada's CX Platform

Ada's no-code, AI-powered CX platform is proven:

  • Digital Transformation - Quickly transform and scale your digital operating model with a proven framework
  • Brand Interactions - Increase your funnel velocity, conversion and customer lifetime value
  • CX Unification - Integrate your brand interactions, insights and strategic decision-making in one platform

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Automation that delivers results

Simple for the business, friendly for developers, Ada automation platform can be leveraged inside of any digital channel, alongside any agent handoff solution, and with any third-party system or application.

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Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional help is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.

Lindsey Liranzo | Head of Global Online Sales & Development | Zoom

In just weeks, we were able to launch automated brand interactions that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.

Bayley Clark | Head, Customer Happiness | AirAsia

Ada's customer experience solution has enabled us to decrease ticket handling time by over 90%! This gives our agents time to find new and exciting ways to interact with our customers.

Bas Lucieer | Director of Data and ACX | LiteBit

Build personalized brand interactions without code

Reduce time-to-value and eliminate developer dependencies with Ada’s no-code builder. Set up your brand automations in days versus months with a drag-and-drop interface, multilingual capabilities, smart training suggestions, and broad channel support.

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Understand customer intent in seconds with industry-leading conversational AI

Combining the benefits of machine translation with a language-agnostic model, Ada allows you to edit both translated and original versions simultaneously — making it faster and easier to improve and optimize the chat experience and expand into new geographies.

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Personalized experiences to drive action with out-of-the-box applications

Ada offers one-click, out-of-the-box applications with tools across support, marketing, sales, and IT — as well as deep integrations into backend industry systems for Telco, Airlines, Ecommerce and Retail, Fintech, SaaS, and more. 

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G2 Reviews - 4.5 out of 5 See All 140 Reviews
“Ada does the work of our 22 agents per month, so on Monday mornings specifically, our agents come into work without a mountain of emails to tackle.”
“Without in-depth integrations and using just basic the Q&A flows, we have achieved a 70% containment rate within the bot and a massive 27% deflection in customer contact across all contact channels.”
“Ada’s leading AI platform helps us focus on creating value for our customers.”

Automate +30% of customer inquiries in 30 days

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