eTail September presentation

Originally aired September 30, 2020

Best practices to drive customer engagement with chat automation this holiday season

The holidays are approaching and your customers expect instant support anytime, anywhere. At the same time, many businesses are facing budget constraints with a human-first strategy that just doesn't scale. Learn how an automation-first approach can allow you to increase customer engagement with your brand, while providing a personalized experience to every customer this holiday season. 

Join us as we take a deep dive into chat automation best practices with Kayla Thomson, an Automated Customer Experience (ACX) Consultant at Ada and subject matter expert on e-commerce support automation strategies. Kayla and Ada’s ACX team have partnered with brands including BoxyCharm, Shapermint, and Marley Spoon to deploy best-in-class CX with automation and will be sharing her best practices with us.

Join hundreds of industry-leaders

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