Automation platforms are essential in making personalization across the customer journey. They can leverage customer, product, and interaction data to improve your brand interactions and increase customer lifetime value.
90% of customer service leaders agree personalization is core to the future of automation - existing chatbot technology is stalling their efforts towards digital transformation.
Download our latest Forrester Report on automation platforms to:
Learn about the current priorities and trends challenging enterprise leaders
Understand the human and technological obstacles posed by highly-technical chatbots
Discover the benefits of investing in accessible AI-powered chatbots to deliver ROI-driving CX
Join hundreds of industry leaders
"63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance."