Experts Say Customer Service Chatbots Just Got Personal
90% of customer service leaders agree personalization is core to the future of automation - existing chatbot technology is stalling their efforts towards digital transformation.
Download our latest Forrester Report on automation platforms to:
- Learn about the current priorities and trends challenging enterprise leaders
- Understand the human and technological obstacles posed by highly-technical chatbots
- Discover the benefits of investing in accessible AI-powered chatbots to deliver ROI-driving CX