Originally aired December 3, 2020

Conversational AI and the customer

In the ever changing customer experience landscape, customer are now craving instant answers to their questions. Over 50% of customers will hang up within one minute of waiting on hold, raising the question, how do businesses need to change in order to keep up with this demand? In this webinar, Ada will show you why you shouldn’t fear conversations, but should crave them and how that, is the future of conversational AI.