Forrester Opportunity Snapshot
While 90% of customer service leaders agree personalization is core to the future of automation - existing chatbot technology is stalling their efforts.
“According to Forrester Research, 63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance”
Download our latest Forrester Report on chatbots to:
- Learn about the current priorities and trends challenging enterprise market leaders
- Understand the human and technological obstacles posed by highly-technical chatbots
- Discover the benefits of investing in accessible AI-powered chatbots to deliver ROI-driving CX