How does your business measure up?

3 Customer Engagement KPIs Every Business Should Track

As companies evolve their customer service strategies, they must also change how they measure their success. This means changing how, where, and when to track the quality of each customer engagement.

As you invest in raising your CSAT, turn to this customer service success ‘cheat sheet’ to ensure you’re seeing a return.


  • Trends in CX measurements
  • Core metrics required to understand the full customer journey
  • Strategies for collecting qualitative and quantitative feedback