5 reasons why banking

Banks' reliance on live agent assistance is no longer strengthening customer experience or bottom line. It’s actually the opposite.

According to Forrester Research, 63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance

Download this article to explore: 

  • Why live support is failing to meet banking customer expectations
  • Opportunities for streamlining and strengthening support strategies
  • Potential for uncovering new revenue with automation

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