How to prepare your support for AI success
Customer service leaders are taking the right first steps by investing in chatbots and AI, yet business’ efforts are failing to deliver.
Without the right platform, plan, and people in place to own the automated customer experience - companies cannot benefit from artificial intelligence powered chatbots.
That’s why we’re introducing you to the ‘Automated Customer Experience (ACX) Department,’ a completely new team, made of existing customer service professionals dedicated to:
- Implementing and building a support chatbot
- Monitoring bot performance to maximize time and cost savings
- Driving ACX strategy to create personalized, revenue-driving AI