Offering your customers instant support anywhere, at any time, is no longer an aspirational goal for your business. For customer service software company Zendesk, a first line of automated support has been pivotal to their growing success.
With Ada’s unrivaled automation-to-agent hand-off, live agents are empowered to prioritize complex issues and find more satisfaction in their role—as well as use the platform to drive CSAT, sales, and savings, and more.
With Ada, Zendesk has achieved:
50% reduction in customer support wait times
70%+ inquiry containment
Hassle-free handoffs, personalized interactions, and 24/7 customer support
Download the case study to read the entire story.
Hundreds of industry leaders automate with Ada
reduction in customer support wait times
multi-lingual customer support
Offer your customers support anytime and anywhere with Ada + Zendesk.