Originally aired March 4, 2020

An automation-first strategy can transform customer experiences. Find out how to begin, with proven models direct from Ada and Mailchimp. Learn how automation-first customer service can raise CSAT scores and decrease support volume and overhead costs.

Watch the recording of this 30 minute candid Q&A for tales from Mailchimp's front lines, including:

• How Mailchimp is currently utilizing personalized automation
• How an automation-first support strategy impacted their existing customer support team
• What opportunities exist to continue growing personalized automation at Mailchimp