Originally aired May 6, 2020 as part of the Customer Service Virtual Summit by Kustomer.

Now more than ever, organizations are understanding the importance of customer satisfaction. However, choosing to invest in CSAT is traditionally done at the expense of cost optimization, which can be difficult when cost reduction is also a priority. At Ada, we believe you can achieve both.

Join Ruth Zive, Head of Marketing at Ada, to learn how automation can help you achieve both happy customers and happy executives.