Shapermint is a direct-to-consumer shapewear marketplace that is redefining how women shop for shapewear.
Only two years old, the company has already topped 4 million customers around the world. To keep up with this explosive growth, Shapermint moved quickly to scale operations - customer support in particular.
Download this case study to learn how Shapermint partnered with Ada to scale up their synchronous customer engagement while simultaneously improving their industry-leading customer experience.
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"63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance."