Customer service is not what it used to be. With more competition than ever, top-notch customer experience has become even more important. In a world where 24/7, on-demand availability has led buyers everywhere to expect instant gratification, agents are under constant pressure to deliver.
Salesforce Service Cloud and Live Agent are great tools for enabling agents to interact with customers digitally in real-time, but for many agents, it’s not enough.
Download this report to learn:
How to empower your agents to provide personalized customer service
How your agents can feel less overwhelmed by the thousands of tickets they work through
How companies are using AI to solve 80% of customer inquiries
How happy customers lead to happier agents
Reduce tickets for your agents with Automation
By using AI to generate more conversations, conversational AI lets you solve 80% of customer inquiries quickly and with high customer satisfaction.
"AI is rapidly transforming the way that companies interact with their customers.”
Learn why your Salesforce live agents are struggling